Ramsey Education Services Policies

Cancellation Policy

Cancellation by client: 

• 1st cancellation no charge if cancellation is received 24 hours prior to the scheduled session. If the session is cancelled within less than 24 hours the session will be billed at 50%.

• Additional cancellations (up to 3) with 24 hour notice will be billed at 50%, unless a make-up session is possible and mutually agreed upon. If the session is cancelled within less than 24 hours the session will be billed at 100%

• Subsequent cancellations without 24 hour notice are billed at 100% and you risk forfeiture of your time slot.

Cancellation by Ramsey Education Services: 

• Parents will be contacted via text or phone call if an emergency arises that the session must be cancelled.

• If the session was pre-paid, I will reschedule the session at a mutually agreeable time or a refund/credit will be applied.

Exceptions to 24 hour cancellation policy: 

• The parent may cancel the session if the student becomes ill during the school day and is picked up early from the nurse to go home. I must be notified before the end of the school day. 

Payment 

• Payment is due at the time of service. 

• The tutoring session must be paid for in full prior to the next session. 

Appointment Time

• Please arrive at your scheduled appointment time. 

• I will open the door when I am ready for your session to begin. 

• Please do not knock or ring the door bell prior to your session time.

• If I am able to accommodate an early session time I will text you.